Privacy Policy
Last updated: January 2026
1. Information We Collect
At Luxe Walls, we collect information you provide directly to us, including:
- Name, email address, and contact information
- Billing and shipping addresses
- Payment information (processed securely through our payment providers)
- Order history and preferences
- Communications with our customer service team
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Communicate with you about your orders and inquiries
- Send promotional materials (with your consent)
- Improve our products and services
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist in our operations (shipping, payment processing)
- Legal authorities when required by law
- Business partners with your explicit consent
4. Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmissions and secure storage practices.
5. Your Rights
Under Australian Privacy Principles, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
6. Cookies
Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.
We also use Microsoft Clarity to understand how visitors use our site, through heatmaps and session replays. Clarity captures usage data such as clicks, scrolling and how pages are navigated, and form inputs are masked so what you type is not recorded. You can read more in the Microsoft privacy statement.
7. Contact Us
For privacy-related inquiries, contact us at:
Email: privacy@luxewalls.com.au