Returns Policy

1. Custom Products — No Returns

All Luxe Walls wallpapers are custom printed to order. Because every roll is made specifically for you, we are unable to accept returns for any reason, including:

• Change of mind
• Incorrect measurements provided by the customer
• Colour variations within normal printing tolerances

We strongly recommend ordering samples before placing large orders to ensure you're happy with the design and colours.

2. Defective Products

If you receive a defective product, we will:

• Replace the product at no additional cost
• Or provide a full refund if replacement is not possible

To report a defect, please contact us within 14 days of receiving your order with:

• Your order number
• Photos clearly showing the defect
• Description of the issue

3. Incorrect Orders

If we made an error with your order (wrong design, size, or quantity), we will:

• Reprint and ship the correct order at no cost
• Provide return shipping for the incorrect items

4. Samples

Sample orders are non-refundable. However, if you place a full order within 30 days of receiving your samples, we'll credit the sample cost towards your order.

5. Refund Process

• Approved refunds are processed within 5-7 business days
• Refunds are credited to the original payment method
• Shipping costs are refunded only if the return is due to our error

6. Cancellations

• Orders can be cancelled within 2 hours of placement for a full refund
• Once production begins, cancellations are not possible
• Contact us immediately if you need to modify or cancel an order

7. Australian Consumer Law

This policy does not exclude, restrict, or modify any consumer rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

8. Contact Us

For returns or refund inquiries:

Email: hello@luxewalls.com.au
Hours: Monday - Friday, 9am - 5pm AEST